The Terms and Conditions of lottohoy (hereinafter referred to as the Terms of Use) apply to the website lottohoy.com (hereinafter referred to as the Website) operated by LLL World Marketing Limited, Peiraios 30, 1st Floor, Office 1, 2023 Strovolos, Nicosia – Cyprus.
By viewing, browsing or using the lottohoy.com Website in any way, the Player is bound by the following Terms of Use as well as our Privacy Policy. In the event that the Player does not agree with any of them, we ask that you stop using the lottohoy.com Website. lottohoy.com.
For any questions regarding our Terms of Use or our Privacy Policy please contact us through our contact form.
These Terms of Use shall be governed by the laws of Cyprus.
Definitions
Lottery – a numbers game within which a Lottery takes place.
Draw – a drawing of a specified number of numbers from specified ranges of standard numbers or standard and bonus numbers within a particular Lottery. Draws are held repeatedly on days and times set by the Operator of a particular Lottery.
Operator – the entity that organizes the Draw in a particular Lottery.
Player – a person who participates in one of the lotteries offered on simbalotto.com.
Ticket – an electronic ticket for a draw that the Player selects for a particular Lottery containing one or more Lines.
Line – a single set of numbers that the Player selected for a particular Lottery draw. Depending on the Lottery, it may contain a different amount and/or another set (of a different range) for standard and bonus numbers (if any).
Winnings: The amount won if a line created by a Player matches a predefined set of numbers drawn in a Draw for which the Ticket containing the line was purchased.
Deposit: Funds deposited into a Player’s account for later use in purchasing Tickets.
Account: the Player’s user account, to which the Player’s funds, purchased Tickets and Player data are assigned.
2. Limitations of use
Online gambling may be illegal in your locality. The Player must obtain the necessary information to find out whether or not this is the case in his or her current location. If online gambling is illegal in the Player’s current location, the Player must refrain from using our Website and not execute any transactions on our Website.
The Website is intended for any natural person of legal age who can legally use it in accordance with the laws to which he or she is subject. We request the Player not to use the Website if he or she does not meet these criteria, as it may result in the suspension of the Player’s account and the permanent deletion of his or her data in accordance with our Privacy Policy and these Terms of Use. By using our Website and our services, the Player automatically declares that the Player does not violate any laws to which the Player is subject as a result of the use of the Website lottohoy.com. Player also declares that Player is mentally sound and takes full responsibility for Player’s actions.
The Player declares that the Company has no responsibility for the verification of the above-mentioned facts, and therefore, the Player waives any claim against us for that reason. The Player declares that he understands and accepts the fact that we cannot provide him with any information, advice or guarantee regarding legal matters.
3. Services
The Website offers services for the purchase, processing and storage of Tickets for the Draws selected by the Player, and for receiving Deposits for later use in the purchase of Tickets.
The Tickets purchased by the Player are processed by the Company. The Ticket data is sent to third parties who will subsequently physically acquire them at the official sales points of a particular Lottery.
Due to the nature of the service and the fact that it is processed instantly, it is not possible to renounce, cancel or refund a purchase order for Tickets once it has been processed.
been sent. Therefore, all Ticket purchases are final and not subject to cancellation or refund.
The amount of the Winnings is always consistent with the amount officially provided by the Lottery Operator (after deducting any fees for transferring funds) and converted into the currency of the Player’s account at the current exchange rate, subject to paragraphs 3.5, 3.6 and 3.7. Taxes, customs duties and other payments may be covered from the Winnings by both the Operator and/or the Company. Without prejudice to the above, the Player is also obliged to cover all taxes, customs duties and other payments related to the collection of the Winnings.
Winnings up to €2,500 (calculated according to the current exchange rate) are automatically credited to the Player’s account. Winnings over €2,500 are reviewed individually and may be credited to the Player’s account manually or require additional actions by the Player. The Company will notify the Player of all procedures. The Player also undertakes to take any action and submit any documents or sign an agreement, if necessary to collect the Winnings. In most cases, the Company will assist the Player and submit all necessary documents on behalf of the Player, so that the Player receives his/her winnings without having to travel to the country where the Lottery is held.
Some lotteries may require the Player to appear in person to collect the Winnings.
Winnings from the free Quick-Pick ticket type are allocated to the Player’s account based on information provided to us by the Operator, which is why they may appear in the Player’s account with a delay.
The Player hereby acknowledges that all data submitted by the Player (including personal data) may be provided to the Operator and other third party entities if necessary to collect the Winnings.
The Company does not offer its own number games, the Lotteries are organised and managed by third party Operators. The Company is not directly affiliated with any of the Operators. All references to the Operators available on the Website are for informational purposes only and do not advertise the services of a particular Operator, and do not constitute any affiliation with any of them.
By using the services available on the Website, the Player declares that all funds used by the Player to purchase Tickets or make a Deposit are the property of the Player and are not stolen, restricted or reported to the relevant authorities as lost.
The price of a Ticket contains a fee for the services available on the Website. By using the Website, the Player waives any right to discuss, argue or make claims regarding the price mentioned and acknowledges that it may differ from the official price set by the Operator.
All arrangements to purchase Tickets for a particular Draw must be made prior to the Draw date and time specified in Table 1.1.
The time frame for making arrangements to purchase Tickets varies depending on the Lottery. We reserve the right to change the times included in Table 1.1 in the event that the Operator postpones the date of the Draw, which may occur outside of our control.
The purchase of a ticket between the time specified in Table 1.1 and the time of the draw will only be valid for the next draw of a particular lottery, which will be explicitly notified to the player during the purchase process. The date of availability of a ticket purchase is considered to be the date of receipt of a receipt from the payment gateway that the player used to make the payment for the ticket or the registered date of the purchase made with the player’s deposit.
In the event that we receive the purchase receipt after the Draw date and time specified in Table 1.1, we reserve the right to automatically move the Ticket to the next Lottery draw for which the Ticket was purchased.
Table 1.1. Lottery closing times.
Lottery Closing Time Eurojackpot Time Zone 18:30 Europe/Helsinki EuroMillions 17:30 Europe/Paris Mega Millions 21:45 America/New York Powerball 21:00 America/New York SuperEnalotto 18:30 Europe/Rome
UK Lottery 18:30 Europe/London
In case of rare and unintentional errors in the Website software or other malfunctions resulting in a Ticket not being purchased in accordance with the Player’s provision, the Company will compensate for an unsuccessful purchase in the form of a Ticket for another Draw of the same or another Lottery or return the costs of purchasing the Ticket in the form of additional funds in the form of a Deposit. The Company’s liability is limited only to the amount of the costs of purchasing the ticket by the player.
Within a single order, the Player may not purchase more than 20 Tickets, while the total amount of an order may not exceed 1,000 euros. Within a single Ticket, the Player may purchase a maximum of 25 Lines.
Participation in a Lottery (by purchasing a Ticket) is subject to these Terms of Use, as well as the laws, terms and rules to which the Operator’s organisation of the Lottery is subject.
In the event that any error results in unjustified awarding of Winnings to the Player or increasing the Player’s existing Winnings, the Player shall not be entitled to them. The Player shall notify the Company of such occurrence immediately and shall return the erroneously calculated Winnings (in the Player’s Account) to the Company.
(according to your order) or the Company may, at its sole discretion, withdraw the amount equal to such Winnings from the Player Account.
4. Account management
In order to use the services made available by the Website, the Player must create an Account by successfully completing the registration process.
In order to successfully complete the registration process, an email account is required. To fully activate the Account, the Player must click on the activation link that we send to the email address provided by the Player during the registration process. The Player may use the Account without full activation, although some of the Website’s functions may not be available.
By creating an Account, the Player declares that the detailed information the Player provides during the registration and update processes is true and correct, and in the event of any changes, the Player will update it appropriately. The Player also declares that he/she does not and will not make the Player’s Account available to third parties and entities, under threat of suspension or deletion of the Account.
The Player declares that he/she will use the Website and its services with good intentions towards the Company and the other users of the Website.
The Player may only have one Account on the Website. The Player also declares that he/she has not previously had an active Account that has been suspended or deleted. In the event of failure to meet these requirements, the Company reserves the right to suspend or delete all Accounts held by the Player.
The Company reserves the right to require additional information and documents confirming the Player’s identity at any time. The Player’s account may be suspended until such requirements are met.
The Company reserves the right to immediately suspend an Account or block access to the Website without giving any reason.
We will notify the Player of the suspension of the Player Account by email sent to the address specified in the Account profile.
The Player has the right to appeal the suspension of the Player Account within 14 calendar days by replying to the email notifying the suspension of the Account.
The Company reserves the right to delete a suspended account if the Player does not comply with the unlocking requirements we have sent to him/her within 30 calendar days of his/her suspension or if we do not receive the Player’s appeal.
We respond to appeals within 30 calendar days. In the event of a negative response to the appeal, the player’s account may be deleted after 30 calendar days from the appeal’s consideration. In the event of a positive response to the appeal, the player’s account will be unblocked within 48 hours.
In the event of a permanent suspension (lasting more than 60 calendar days) or deletion of an Account, the Deposit will be returned through the means agreed upon by the Player and the Company up to the amount of funds legally transferred to the Account without prejudice to paragraph 5.2.
The Company reserves the right not to pay out Winnings assigned to a suspended or deleted Account if the Tickets containing Winnings have been purchased contrary to applicable law or in violation of these Terms of Use. Such Winnings will be confiscated by the Company. The decision to confiscate Winnings by the Company is final and cannot be appealed.
The Player declares that he/she will fully cooperate with the Company and provide all necessary documentation in a complete and good-natured manner, especially for verifying the Account and collecting the Winnings.
The Player declares that he/she is responsible for accounting and payment of taxes and all other payments imposed by the government or other legislative entities of the Player’s country, place of stay or residence, for any payments that are necessary due to the Player’s use of the Website (including, but not limited to, Winnings fees). However, the Player acknowledges and agrees that the Company may withhold the withdrawal of funds from the Deposit and pay all necessary fees, payments and taxes required by law that are related to the Player’s Account, as well as cover additional payments and costs related to the purchase of Tickets and the withdrawal of funds from the Deposit.
The Company is not liable for any losses or actions resulting from unauthorized access to the Player Account through the use of the Player Account access data (e-mail and password). The Player is also obliged to notify the Company of any suspicion of unauthorized access to the Player Account.
The Player declares that he/she will not perform any chargeback operations or cancel any payments made by the Player in relation to the services and will indemnify the Company for any loss, cost or damage caused by the Player performing such actions and, in such case, will pay all resulting obligations towards the Company.
The Player declares that he/she will not use his/her Account or make it available to third parties for illegal purposes aimed at fraud, money laundering or any other reprehensible action and that he/she will not attempt, personally or through third parties, to violate security, reverse engineer, obtain source code, modify or perform any activity that may cause damage to the Website or the Company, including infrastructure and employees.
In case of violation of the above statement, the Company is authorized to disclose all information and data related to the Account to the competent authorities, suspend or delete the Account, as well as confiscate all funds in the Account, including the Deposit and the Profit, without excluding the Company from taking other measures not specified in these Terms of Use.
The Player authorizes the Company to make available the Player’s data and to notify the competent authorities, Internet service providers, banks, payment card operating companies, electronic payment service providers or other financial institutions of any suspicious, illegal, deceptive or inappropriate actions taken by the Player or through the use of the Account and the Player will fully cooperate with the Company in order to investigate and disclose such actions.
The Player shall indemnify the Company and waive all claims against the Company from and against all demands, subpoenas, liabilities, damages, losses, costs and expenses, including legal fees, resulting from the Player’s violation of these Terms of Use in any way or from any other obligations resulting from the use of the Account.
5. Retreats
The Player may submit a withdrawal request via the Player Account.
Deposit funds originating from Player payments made via a selected payment method may only be withdrawn via the same payment method, without prejudice to the provisions of paragraphs 5.4 and 5.5.
Deposit funds derived from Winnings may be withdrawn using any method selected by the Player, without prejudice to paragraphs 5.4 and 5.5.
A withdrawal arrangement by payment card could only be carried out for the amount of funds paid with the use of the particular payment card.
The Company will make every effort to withdraw funds via the Player’s preferred payment method. If it is not possible to withdraw funds via the selected method, it will be done via bank transfer or another method agreed upon by the Player and the Company.
The minimum withdrawal amount is 10 euros.
The company does not charge any fees for withdrawing funds, although there may be costs and fees from third parties. All such payments will be covered from the withdrawn funds.
The Company reserves the right to withhold a withdrawal of funds in case of suspicion (according to the Company’s voice) that the Player may take or perform actions recognized as fraud, violate applicable law or otherwise violate the interests of the Company or cause any doubt. In such cases, the Company may take, undertake or support any investigation into the matter (including, but not limited to, making all information, including personal data, available to any third party entity that the Company deems requires this information), while the Player undertakes to cooperate and support all actions taken by the Company in this matter.
6. Intellectual Property
The Website, its content and its features are the property of the Company and are fully protected by international copyright and other intellectual property laws.
All copyrights relating to the Website and all its contents and services are the exclusive property of the Company (without prejudice to the provisions of section 6.6).
It is prohibited to use the rights mentioned in paragraph 6.2 without the written permission of the Company.
Lottohoy is a registered trademark owned by the Company and any use of it without the Company’s permission is prohibited and constitutes a violation of the Company’s rights.
All content available on the Website is intended for personal use only. Any other use of the Website is prohibited and the Player shall assume all liability for any damages, costs and expenses that may arise from any use not permitted under these Terms of Use.
All Lottery logos and payment methods are the property of the appropriate entities that operate them. The Website and the Company are in no way affiliated with such entities.
7. Limitation of liability
The Company assumes no liability for violation of law, negligence, carelessness, losses, loss of data or damage of any kind resulting directly or indirectly from the Player’s use of the Website, its services, or from the Player’s violation of these Terms of Use. The Company will make every effort to prevent malfunctions in the operation of the Website, although, should they occur, it reserves the right to indemnify and hold harmless any person responsible for such damage.
the right to cancel or suspend the Player’s access to services that are not functioning properly.
We assume no responsibility for errors, negligence, interruptions, deletions, defects or delays in transmission, communication line failures, theft, damage, unauthorized access to, changes to data or information, or any indirect or direct damages caused by any of the foregoing. We assume no responsibility for technical problems of communication service providers, malfunctions of systems, computers, servers or suppliers, malfunctions of computer equipment, software or overloading of Internet traffic with any website.
We reserve the right to cancel, block, modify or suspend services if, for any reason beyond the Company’s control, the services cannot be provided according to plan.
We make no express or implied warranties as to the accuracy of the information or the correct functioning of the software and services contained or offered on the Website. We assume no liability for any damage, injury or loss caused by reliance on the information or any other published body or content available on the Website.
We assume no liability for any damage or loss caused as a result of using or relying on the contents of any website to which the Website contains hyperlinks. We do not in any way control the hyperlinks, services, funds and information belonging to third parties that we provide or make available on the Website. Accordingly, we do not provide any guarantee with respect to such services, funds and information belonging to third parties and we are not in any way responsible for the Player’s use or reliance on such services, content and information.
The Player declares that he/she releases us from liability for all claims, charges, damages, losses, costs and expenses resulting from the Player’s violation of these Terms of Use.
We assume no liability for any damages, failures or delays in fulfilling obligations resulting from these Terms of Use, especially for any inadvertent action or carelessness on our part resulting in receiving less than the Winnings, not receiving Winnings or any event causing the Operator to cancel the Player’s right to receive the Winnings for any reason. The Player hereby waives any claims and disputes in this regard. We also make every effort to ensure that the realization, processing and collection of the Winnings is carried out smoothly.
The Company does not in any way guarantee the uninterrupted and correct functioning of the Website and its services.
We make every effort to ensure that the information on the Website is up-to-date and error-free, although it may contain errors for which we are not responsible.
responsible. If the Player has detected an error, please notify us and we will correct it as soon as possible.
The results of the draws, provided by the Operator, will be published on the Website after being provided by the Operator. For the avoidance of any doubt, we inform you that only the final results of a Draw, in line with those provided by the Operator, will constitute a basis for the Winnings linked to a Ticket. If the results published on the Website differ from those published by the Operator, those provided by the Operator will be binding.
8. Various
The Company may assign or otherwise change ownership of the Website (in whole or in part) to any third party without notice. In addition, the Website and its services may be operated by third parties. The rights arising from these Terms of Use are inalienable.
Any complaints or objections in relation to the Website or its services must be sent to the Company in writing through the available means of contact (email, contact form), providing as many details as possible within 14 calendar days following the occurrence of the event that forms the basis of the complaints or objections. We will respond to all complaints or objections within 30 calendar days.
The Player agrees to receive information and communications from the Company electronically or via a cellular network. The Player may stop receiving marketing-related notifications at any time by using the unsubscribe link included in each email message we send or by contacting us via the contact form.
These Terms of Use together with the Privacy Policy constitute the entire agreement between the Company and the Player.
These Terms of Use together with the Privacy Policy are subject to the laws of the United Kingdom. The Player hereby irrevocably agrees to submit to the exclusive jurisdiction of the courts of the United Kingdom to resolve any disputes relating to or potentially arising from the use of the Website and its services.
These Terms of Use and the Privacy Policy were originally drafted in English. In the event of any inconsistency or discrepancy between the meaning of this translation and the original English version, the English version shall apply exclusively.
The constituent parts of these Terms of Use are: ● “Know your customer” policy
● The anti-money laundering policy set out in the annexes to these Terms of Use.
9. Changes
In the event of any significant changes to these Terms of Use, we will notify the Player of such changes electronically by sending a message to the Player’s email address, although the Company reserves the right to make changes to these Terms of Use in a completely discreet manner, without prior notice. It is the Player’s sole responsibility to ensure that he or she checks for any changes made to these Terms of Use or the Privacy Policy.
Any use of the Website after changes have been made to the Terms of Use or Privacy Policy will be deemed to constitute acceptance of those changes.
10. Contact with
If the Player has any questions or concerns, he/she may contact us using the contact form available on the Website.
Know Your Customer Policy
Annex 1 to the Lottohoy Terms of Use
The Know Your Customer policy is growing in importance worldwide, especially for banks and other financial institutions. Its aim is to prevent theft, financial fraud, money laundering and the financing of terrorist operations. The company has a zero tolerance policy towards fraud and uses all available methods to prevent it. Any suspicious activity will be documented by us and all accounts related to it will be closed immediately. All funds in such accounts will be confiscated.
Prevention
The Company aims to ensure that the sensitive data it receives, such as account details and transactions made by the Player, are consistent and truthful by using various security and fraud detection methods. The protection of the Player’s electronic transactions requires the Player to provide certain information.
After the Player’s first payment with a certain payment card, the Company reserves the right to require the Player to provide the following documents:
● A copy (scanned) of a valid passport page with a photograph and signature
● A copy (scanned) of the payment card used to make a deposit (front with only the
last 4 digits visible, back with the CVV code hidden)
● A copy of a utility bill with personal details and home address
● A signed list of the transactions carried out
If the Company exercises its right to require the above-mentioned identification documents, the Player will be notified of the need to provide the documents electronically. We ask the Player to provide the above-mentioned documents as soon as possible, which will help to avoid delays in the completion of his transactions. Failure to provide the required documents within 7 calendar days from receipt of the information may result in suspension or deletion of the Player’s Account under the Lottohoy Terms of Use.
Documents in JPG or PDF format must be attached to the return message. No other format will be accepted.
The Company uses high-quality security standards and considers all documents confidential. All files we receive are fully protected with the use of a secure encryption level at every step of verification.
The policy of preventing money laundering
Annex 2 to the Lottohoy terms of use
The Company does not tolerate money laundering and supports the fight against this phenomenon. To do so, we follow the guidelines of the Joint Money Laundering Steering Group (UK). This group is a member of the Financial Action Task Force (FATF), an international body whose objective is to combat money laundering and the financing of terrorism. The Company applies a policy of deterring money laundering. Its objectives are:
● Ensure that the client has a valid identification document
● Maintain a record of identification data
● Establish whether customers are not known terrorists or suspected of having
terrorist connections by checking personal data against appropriate lists; ● Closely monitor customer transactions
● Do not accept cash payments, money orders, transactions made through third parties, currency exchanges or Western Union transfers.
International anti-money laundering requires financial institutions to be aware of potential attempts at such actions and abuses that may occur in customer accounts and to introduce compliance programs that are intended to deter, expose and report suspicious activity.
The above guidelines have been implemented to protect the website and its customers.